Privacy policy
Updated Jan 2021
This privacy policy sets out how Nina Campbell uses and protects any information that you give Nina Campbell when you use this website.
Nina Campbell is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and GDPR guidelines.
Nina Campbell may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What is a privacy policy?
Below we will go into much more detail about your data, but firstly we do not collect it to be nosy or to sell it onto others.
We either collect it because it is necessary, for marketing purposes (only with your direct approval) or to help us improve our services.
We sometimes include links on our website to other brands website. If you click onto another website, they may collect their data in a different way, so it’s a good idea to take a look at their individual policies.
We have different sides to our business, such as our 2 London shops, the website and our interior design services. We are all one umbrella company and we do share information between the different services.
What we collect
We may collect the following information:
- Identity – Name, previous names, title, gender, DOB
- Address – delivery and billing address
- Email address
- Telephone numbers – mobile and landline
- Bank details – credit or debit
- Demographic information such as postcode, preferences and interests
- Technical – IP address, login info, browser information, computers time zome and location, device your using
- Website – information on how you use our website
- Feedback – any feedback you have given us e.g. product reviews
- Competitions – whether you have entered any competitions or prize drawers
- CCTV images – if you visit any of our stores
- Other information relevant to customer surveys and/or offers
- For the exhaustive list of cookies we collect see the List of cookies we collect section.
How is it collected?
We will only collect your information via the following ways:
- Via our website when you place an order
- When you choose to sign up to our newsletter
- Requesting fabric and wallpaper samples
- Requesting a furniture enquiry
- Requesting a website enquiry
- Special orders
- Via one of our retail outlets
- Via our trade outlets
- Data that is automatically collected from the website, which picks up things like what internet browser you are using. See more info on this is our cookies policy
We never share or sell our data. Never have and never will!
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Register you as a customer
- Fulfil your order and deliver to you
- Internal record keeping
- We may use the information to improve our products and services.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
- In order to fulfil the client, request
- To enter a competition
- Website improvements
- Marketing – newsletters, updates about our services, but only when we have been given direct permission from yourself.
Your information will only be used by Nina Campbell Limited
Your information will only be used for the purpose of Nina Campbell Limited business.
Who do we share information with
There are occasions we need to share your data in order to fulfil your request. For example courier companies, in order to deliver your order.
Our cookies on our website may share your information with social media to show you ads relevant to you. Please see info on our cookies for more information on this.
How we keep your data safe
We do everything we can to make sure your data is safe. We have done our best to make sure your data cannot get hacked and information stolen.
How long do we keep your data
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
acy policy sets out how Nina Campbell uses and protects any information that you give Nina Campbell when you use this website.
Nina Campbell is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and GDPR guidelines.
Nina Campbell may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What is a privacy policy?
Below we will go into much more detail about your data, but firstly we do not collect it to be nosy or to sell it onto others.
We either collect it because it is necessary, for marketing purposes (only with your direct approval) or to help us improve our services.
We sometimes include links on our website to other brands website. If you click onto another website, they may collect their data in a different way, so it’s a good idea to take a look at their individual policies.
We have different sides to our business, such as our 2 London shops, the website and our interior design services. We are all one umbrella company and we do share information between the different services.
What we collect
We may collect the following information:
- Identity – Name, previous names, title, gender, DOB
- Address – delivery and billing address
- Email address
- Telephone numbers – mobile and landline
- Bank details – credit or debit
- Demographic information such as postcode, preferences and interests
- Technical – IP address, login info, browser information, computers time zome and location, device your using
- Website – information on how you use our website
- Feedback – any feedback you have given us e.g. product reviews
- Competitions – whether you have entered any competitions or prize drawers
- CCTV images – if you visit any of our stores
- Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
How is it collected?
We will only collect your information via the following ways:
- Via our website when you place an order
- When you choose to sign up to our newsletter
- Requesting fabric and wallpaper samples
- Requesting a furniture enquiry
- Requesting a website enquiry
- Special orders
- Via one of our retail outlets
- Via our trade outlets
- Data that is automatically collected from the website, which picks up things like what internet browser you are using. See more info on this is our cookies policy
We never share or sell our data. Never have and never will!
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Register you as a customer
- Fulfil your order and deliver to you
- Internal record keeping
- We may use the information to improve our products and services.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
- In order to fulfil the client, request
- To enter a competition
- Website improvements
- Marketing – newsletters, updates about our services, but only when we have been given direct permission from yourself.
Your information will only be used by Nina Campbell Limited
Your information will only be used for the purpose of Nina Campbell Limited business.
Who do we share information with
There are occasions we need to share your data in order to fulfil your request. For example courier companies, in order to deliver your order.
Our cookies on our website may share your information with social media to show you ads relevant to you. Please see info on our cookies for more information on this.
How we keep your data safe
We do everything we can to make sure your data is safe. We have done our best to make sure your data cannot get hacked and information stolen.
How long do we keep your data
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.