Privacy Policy

Effective date: April 2026

This privacy policy explains how Nina Campbell Limited ("we", "us", "our") collects, uses, and protects your personal data when you use our website, visit our stores, or interact with our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable advertising platform policies including Google Ads and Meta (Facebook/Instagram).

1. Who We Are

Nina Campbell Limited is the data controller responsible for your personal data.

If you have any questions about this policy, please contact:

  • Email: pimlico@ninacampbell.com

  • Address: 43 Pimlico Road, SW1W 8NE 

2. What Data We Collect

We may collect and process the following categories of personal data:

Identity Data: Name, title, date of birth
Contact Data: Billing address, delivery address, email address, telephone numbers
Financial Data: Payment card details (processed securely via payment providers)
Transaction Data: Details about purchases and orders
Technical Data: IP address, browser type, device, time zone, location, login data
Usage Data: Information about how you use our website
Marketing Data: Preferences in receiving marketing communications
Profile Data: Purchases, interests, feedback, survey responses
CCTV Data: If you visit our retail locations

3. How We Collect Your Data

We collect data through:

  • Orders placed on our website

  • Account registration

  • Newsletter sign-ups

  • Enquiries and requests

  • In-store interactions

  • Cookies and tracking technologies

4. How We Use Your Data (Legal Basis)

We use your data under the following lawful bases:

Contractual necessity

  • To process and deliver your orders

  • To manage your account

Legitimate interests

  • To improve our website and services

  • To prevent fraud

  • For internal analytics

Consent

  • To send marketing communications

  • To use cookies and similar technologies

  • To deliver personalised advertising

Legal obligations

  • To comply with tax, accounting, and legal requirements

5. Marketing and Advertising

We may use your personal data to provide you with relevant marketing communications if you have opted in.

You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.

6. Sharing Your Data

We do not sell your personal data.

However, we may share your data with trusted third parties acting on our behalf, including:

  • Payment processors

  • Delivery and courier companies

  • IT and website service providers

  • Marketing and analytics providers

These third parties act as data processors and only process your data under our instructions.

7. Advertising Partners (Google & Meta)

We use advertising services provided by third parties such as Google and Meta (Facebook and Instagram).

This may include:

  • Showing you personalised advertisements

  • Measuring ad performance

  • Customer matching (e.g. uploading hashed customer data to match accounts)

When we use services such as Customer Match or Custom Audiences:

  • We may share limited personal data (such as email addresses) in a secure, hashed format

  • These providers act as data processors on our behalf

  • Data is used solely to provide advertising services to us

We will only carry out such processing where required consent has been obtained in accordance with UK GDPR and applicable platform policies, including Google’s EU User Consent Policy.

You can control how your data is used for advertising via:

  • Cookie preferences on our website

  • Your account settings on advertising platforms

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate our website

  • Analyse performance

  • Personalise content and advertising

We use a cookie consent mechanism that allows you to:

  • Accept or reject non-essential cookies

  • Manage your preferences at any time

Non-essential cookies (including analytics and advertising cookies) are only used with your consent.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing (including marketing)

  • Restrict processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

12. International Transfers

Some of our service providers may be based outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

13. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

14. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Email: pimlico@ninacampbell.com
Address: 43 Pimlico Road, SW1W 8NE 

End of Policy

You can also delete cookies already stored on your computer. Deleting cookies will, however, have a negative impact on the usability of many websites. Below are links to pages provided by the main browsers on how you can manage cookies using their browser:

Chrome (Google)

Firefox (Mozilla)

Safari (Apple)

Internet Explorer or IE (Microsoft)

List of cookies we collect

 Cookie Name Cookie Description

_ab

Used in connection with access to admin.

_orig_referrer 		Used in connection with shopping cart.
_secure_session_id Used in connection with navigation through a storefront.
Cart Used in connection with shopping cart.
cart_sig sed in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
Secret Used in connection with checkout.
Secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_landing_page Track landing pages.
_orig_referrer Track landing pages.
_s Shopify analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_uniq Shopify analytics.
_shopify_visit Shopify analytics.
_shopify_y Shopify analytics.
_y Shopify analytics.
tracked_start_checkout Shopify analytics relating to checkout.
_Brochure_session Used in connection with browsing through site.
ab_test_3190590030 Shopify analytics.
cart_sig Shopify analytics.
ki_r Shopify analytics.
ki_t Shopify analytics.
c_user Used by Facebook - contains the user ID of the currently logged in user
presence Used by Facebook - contains the user's chat state
wd Used by Facebook - stores the browser window dimensions