Updated Jan 2021 
This privacy policy sets out how Nina Campbell uses and protects any information that you give Nina Campbell when you use this website.

Nina Campbell is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and GDPR guidelines.

Nina Campbell may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What is a privacy policy?

Below we will go into much more detail about your data, but firstly we do not collect it to be nosy or to sell it onto others.

We either collect it because it is necessary, for marketing purposes (only with your direct approval) or to help us improve our services.

We sometimes include links on our website to other brands website. If you click onto another website, they may collect their data in a different way, so it’s a good idea to take a look at their individual policies.

We have different sides to our business, such as our 2 London shops, the website and our interior design services. We are all one umbrella company and we do share information between the different services.

What we collect

We may collect the following information:

  • Identity – Name, previous names, title, gender, DOB
  • Address – delivery and billing address
  • Email address
  • Telephone numbers – mobile and landline
  • Bank details – credit or debit
  • Demographic information such as postcode, preferences and interests
  • Technical – IP address, login info, browser information, computers time zome and location, device your using
  • Website – information on how you use our website
  • Feedback – any feedback you have given us e.g. product reviews
  • Competitions – whether you have entered any competitions or prize drawers 
  • CCTV images – if you visit any of our stores
  • Other information relevant to customer surveys and/or offers
  • For the exhaustive list of cookies we collect see the List of cookies we collect section.

How is it collected?

We will only collect your information via the following ways:

  • Via our website when you place an order
  • When you choose to sign up to our newsletter
  • Requesting fabric and wallpaper samples
  • Requesting a furniture enquiry
  • Requesting a website enquiry
  • Special orders
  • Via one of our retail outlets
  • Via our trade outlets
  • Data that is automatically collected from the website, which picks up things like what internet browser you are using. See more info on this is our cookies policy

We never share or sell our data. Never have and never will!

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Register you as a customer
  • Fulfil your order and deliver to you
  • Internal record keeping
  • We may use the information to improve our products and services.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • In order to fulfil the client, request
  • To enter a competition
  • Website improvements
  • Marketing – newsletters, updates about our services, but only when we have been given direct permission from yourself.

Your information will only be used by Nina Campbell Limited

Your information will only be used for the purpose of Nina Campbell Limited business.

Who do we share information with

There are occasions we need to share your data in order to fulfil your request. For example courier companies, in order to deliver your order. 

Our cookies on our website may share your information with social media to show you ads relevant to you. Please see info on our cookies for more information on this. 

How we keep your data safe

We do everything we can to make sure your data is safe. We have done our best to make sure your data cannot get hacked and information stolen. 

How long do we keep your data

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How to manage cookies

By using and browsing the Nina Campbell website, you consent to cookies being used in accordance with our policy. If you do not consent, please disable the cookies by following the link below to the relevant browser(s) that you use below and you will still be able to use the site for research purposes.

Most browsers allow you to refuse to accept cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites. For example, if you block cookies, you will not be able to use the shopping basket on this website.

You can also delete cookies already stored on your computer. Deleting cookies will, however, have a negative impact on the usability of many websites. Below are links to pages provided by the main browsers on how you can manage cookies using their browser:

Chrome (Google)

Firefox (Mozilla)

Safari (Apple)

Internet Explorer or IE (Microsoft)

List of cookies we collect

 Cookie Name Cookie Description
Used in connection with access to admin.
Used in connection with shopping cart.
_secure_session_id Used in connection with navigation through a storefront.
Cart Used in connection with shopping cart.
cart_sig sed in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
Secret Used in connection with checkout.
Secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_landing_page Track landing pages.
_orig_referrer Track landing pages.
_s Shopify analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_uniq Shopify analytics.
_shopify_visit Shopify analytics.
_shopify_y Shopify analytics.
_y Shopify analytics.
tracked_start_checkout Shopify analytics relating to checkout.
_Brochure_session Used in connection with browsing through site.
ab_test_3190590030 Shopify analytics.
cart_sig Shopify analytics.
ki_r Shopify analytics.
ki_t Shopify analytics.
c_user Used by Facebook - contains the user ID of the currently logged in user
presence Used by Facebook - contains the user's chat state
wd Used by Facebook - stores the browser window dimensions