Delivery & Returns

 

Delivery

We only use respected companies such as Royal Mail and DHL to deliver our products to help ensure you receive your order accurately, promptly and in fantastic condition.

 

Standard Orders (excluding wallpaper)

  • Free Standard UK delivery on orders over £70 (excludes wallpaper)
  • Free Click & Collect from our London Shops
  • UK Standard £5.26 - (3-5 working days)
  • Europe - price available in Basket - (from 2 working days)
  • Rest of World - price available in Basket - (delivery time dependent on destination)


Wallpaper Orders

  • Wallpaper is delivered free by Standard UK delivery to mainland UK addresses
  • Free Click & Collect to our London Shops
  • The majority of our wallpapers are always in stock. However if the wallpaper you have orderd is currently out of stock we will notify you when it is back in stock
  • You will not be charged for your order until it has been shipped
  • We do not deliver wallpapers outside of UK.

 

Re-ordering Wallpaper

  • If you wish to re-order wallpaper with a certain batch number please do this within 30 days of receipt so that we can try and order from the same batch
  • We cannot  guarantee that we will have that batch in stock when re-ordering.


Returns

Thank you for shopping with Nina Campbell. We hope that you LOVE your purchases. However, if you do wish to return any products or request a refund or exchange, our Returns Policy is below:

 

Returns Policy (excluding wallpaper)

  • If you are not entirely pleased with the products that you have chosen you may return them to us within 30 days of receipt
  • We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging
  • Items can be returned outside this period if they are found to be faulty but please take extra care to read any specific care instructions provided with your purchase
  • We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse
  • Return of an item is at your own cost unless the item is faulty.


Returns Policy (wallpaper)

  • Returns will be accepted for credit provided they have not been cut or damaged and provided they are returned within 7 days of invoice for a full refund
  • After 7 days you have 30 days from receipt to refund your wallpaper and a 20% handling will be levied plus any relevant carriage costs
  • Returns must be arranged in advance through the sales office ( 020 7591 5797 or info@ninacampbell.com).

 

Faulty wallpaper

  • If you have ordered wallpaper directly through us please ensure the wallpaper hanger reads the hanging instructions carefully before commencing. Please note no claim will be allowed for the wallpaper hung in excess of one roll where a fault could reasonably be recongnised prior to hanging
  • Please check that the correct wallpaper has been sent.