Terms and Conditions
If you are not entirely pleased with the products that you have chosen you may return them to us within 30 days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. Return of an item is at your own cost unless the item is faulty.
All web orders placed after 12pm on Friday 21st December 2012 will not be fulfilled until 2nd January 2013. Returns should not be sent whilst our offices are closed and we will exclude the days we are closed from our returns policy.
Wallpaper Orders in the UK
The majority of our wallpapers are always in stock. However if the wallpaper you have orderd is currently out of stock we will notify you when it is back in stock. You will not be charged for your order until it has been shipped. We do not take orders outside of UK.
UK Wallpaper Returns
Returns will be accepted for credit provided they have not been cut or damaged and provided they are returned within 7 days of invoice for a full refund. After 7 days you have 30 days from receipt to refund your wallpaper and a 20% handling will be levied plus any relevant carriage costs. Returns must be arranged in advance through the sales office ( 020 7591 5797 or firstname.lastname@example.org).
Re-ordering Wallpaper in UK
If you wish to re-order wallpaper with a certain batch number please do this within 30 days of receipt. We cannot guarantee that we will have that batch in stock when re-ordering.
If you have ordered wallpaper directly through us please ensure the wallpaper hanger reads the hanging instructions carefully before commencing. Please note no claim will be allowed for the wallpaper hung in excess of one roll where a fault could reasonably be recongnised prior to hanging. Please check that the correct wallpaper has been sent.
The Nina Campbell wallpaper calculater offers an approximation for how much wallpaper you might need. We advise that you consult your decorator before ordering. We cannot be held responsible for any incorrectly ordered wallpaper resulting from the use of the calculator.
Issued June 2006
Welcome to the "www.ninacampbell.com" website (the "Website") Terms and Conditions. Nina Campbell Ltd ("Nina Campbell", "we", "us" or "our") provides the services available on the Website. Your use of this Website is governed by these Terms and Conditions set out below. By using any part of this Website, completing your customer registration with us and/or placing an order on the Website you agree to be bound by the Terms and Conditions.
About Nina Campbell
Nina Campbell is the supplier of the goods and our address is 158 Walton Street, London SW3 2JL. Company registration number: 1023529. VAT registration number GB 239787211.
To be eligible to purchase goods on this Website and to lawfully enter into and form contracts on this Website under English law you must:
- register to use the Website;
- be the holder of a valid debit/credit card.
You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. If your personal information changes then please notify us immediately by contacting our head office on the following number (open 9.00am to 6pm, Monday to Friday) 020 7591 5794 or email email@example.com. Alternatively, if you are a registered customer you can update your details through the “my account” page.
- You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
This contract shall be concluded in English.
You place your order request for goods from the Website by clicking on the confirm order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
Once you have placed your order, we will send to you an acknowledgment providing you with a payment reference and the value of your order. This is not an order confirmation nor order acceptance from Nina Campbell.
Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation section of the Site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.
If you do require any information regarding your order(s) please contact our head office on the following number (open 9.00am to 6pm, Monday - Friday) 020 7591 5794 or email firstname.lastname@example.org.
We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See Cancellation and Returns procedure set out in Section 10 below.
Your account can be cancelled at any time by contacting our head office on the following number (open 9.00am to 6.00pm, Monday to Friday) 020 7591 5794 or email@example.com.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. (See above.)
All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.
You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Risk in the goods will pass to you on delivery to you.
We will deliver the goods in accordance with the delivery option selected by you during the order process.
Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more deliveries.
Nina Campbell does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:
- exercise your right of cancellation; and
- address any intended cancellation or complaints to the correct place of business.
Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Procedures. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.
If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact our head office on the following number (open 9.00am - 6pm, Monday to Friday) 020 7591 5794 or email firstname.lastname@example.org.
Please note that you may cancel this contract if you give us notice by telephone or by email at any time before the expiry of a period of 7 working days beginning with the day after the day of delivery of the goods.
Your statutory rights are not affected.
If you wish to complain about any matter in respect of the goods please contact our head office on the following number (open 9.00am - 6pm, Monday to Friday) 020 7591 5794 or mail email@example.com.
We attempt to be as accurate as possible when describing products on the Website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free.
Any products and services, and any samples thereof, we may provide to you are for personal use only. You may not sell or re-sell any of the products or services, and any samples that you receive from us.
All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of Nina Campbell, our affiliates, our partners or our licensors, and is protected by UK and international copyright laws.
The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of Nina Campbell, our affiliates, our licensors or our partners, in the UK, United States and other countries, and are protected by UK and international trade mark laws. All other Trade Marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Except as set forth in the limited licence in Section 15 below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Please note that you may not frame or utilise framing techniques to enclose the Website or any portion thereof without our prior written consent.
The limited licence set forth in this section does not include the right to:
- modify or download the Website or its contents (except caching or as necessary to view content);
- make any use of the Website or its Content other than personal use;
- create any derivative work based upon either the Website or its Content;
- collect account information for the benefit of another party;
- use any meta tags or any other "hidden text" utilising our name or the Trade Marks without our express written consent; or
- use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website may:
- link to, but not replicate, our Content;
- not imply that we are endorsing such website or its services or products;
- not misrepresent its relationship with us;
- not contain content that could be construed as distasteful, obscene, offensive or racist, and may contain only content appropriate for all ages;
- not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
- not use any trade mark without express written permission; and
- not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.
Any unauthorised use by you of the Website terminates the limited licence set forth in this Section 5 with licence to any other remedy provided by applicable law.
We are not responsible for the content of any off-Website pages or any other websites linked to or from the website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. You’re linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offering of, off-Website ages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Website pages and other websites that you visit.